List of items supplied:

  • 1 x FreeMOM TENS device and lanyard
  • 1 x FreeMOM TENS protective case/box
  • 1 x Labour electrodes
  • 1 x Cable
  • 1 x User manual/instructions
  • 1 x Terms and conditions
  • 1 x Information brochure
  • 2 x 9 V Alkaline batteries
  • 1 x Afterbirth electrodes
  • 3 x Pre-TENS skin preparation wipes

Additional items, if applicable:

  • 1 x Pre-paid pre-addressed return satchel
  • 1 x Back or Pelvic pain option
  • 1 x Neck and shoulder pain option

How do I use the FreeMOM TENS kit ?

INFORMATION SESSION(S)

We encourage you and your partner to attend a hands-on class. Learn how to use the FreeMOM TENS with a Midwife (ACM),  Physiotherapist - Women's Health Specialist (APA) or  Pre-natal Educator (CAPEA). 

VIDEO AND WRITTEN INSTUCTION|(S)

We understand that sometimes it's not practical to attend an information session. We recommend you and your partner take the time to review the FreeMOM TENS instruction videos on our website and or read the user manual supplied with the FreeMOM TENS kit.

BACK-UP PERSON

Please consider organising a back-up person (family/friend/neighbour) to assist you if your partner is unavailable and cannot assist you when contractions commence. we encourage your back-up person to attend the information session and or review the video's and written instructions supplied so they are prepared.

How do I return hire equipment?

Please read the following instructions prior to returning hired equipment.

PLEASE REVIEW THE RETURN CHECKLIST PRESENTED AFTER THIS SECTION

IF WE SUPPLIED A REGISTERED PRE-PAID PRE-ADDRESS RETURN SATCHEL WITH THE HIRE EQUIPMENT:

  • Place the items listed on the return checklist into the supplied bubble bag to protect the equipment during shipping.
  • Make sure your contact details are recorded on the From: section of the return satchel for identification purposes.
  • Place the bubble bag protected items into the pre-paid pre-addressed return satchel.
  • To minimise any potential return issues make a note of the Australia Post tracking Article ID number. This number will appear on your tax invoice.
  • Visit and lodge the satchel at your local Australia Post store so you can track it safely back to us.

OR

IF WE DID NOT SELECT SUPPLY YOU WITH A PRE-PAID PRE-ADDRESSED RETURN SATCHEL WITH THE HIRE EQUIPMENT:

  • Place the items listed on the return checklist into a bubble bag to protect the equipment during shipping.
  • It is preferable that you seal the bubble bag before you place it in a return satchel/box.
  • Write the return address on the To: section of the return satchel/box:  Suite 106 / 22 St Kilda Road, St Kilda VIC 3182
  • Write your contact details on the From: section of the satchel for identification purposes: first name, last name, address and mobile number.
  • Place the bubble bag protected items into the return satchel/box.
  • To avoid any potential equipment return issues make a note of the article/tracking ID number for your records.
  • Visit and lodge the satchel/box and the relevant location so you can track the satchel/box safely back to us.

Once we receive the hired equipment we will process the return within 5 business days.

Return checklist

  • 1 x FreeMOM TENS device and lanyard
  • 1 x FreeMOM TENS protective case/box
  • 1 x Labour electrodes (return if unused/unopened/undamaged)
  • 1 x Cable
  • 1 x FreeMOM TENS instructions/user manual
  • 2 x 9V alkaline batteries
  • 1 x Afterbirth electrodes (return if unused/unopened/undamaged)
  • 3 x Pre-TENS skin preparation wipes (return if unused/unopened/undamaged)

If applicable,

  • 1 x Pre-paid pre-addressed return satchel (return if unused/undamaged)
  • 1 x Back or Pelvic Pain Option (return if unused/unopened/undamaged)
  • 1 x Neck and Shoulder Option (return if unused/unopened/undamaged)

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